A: The hospital has special COVID-19 units and a fully equipped COVID-19 ICU, separated from the other hospital units with a dedicated medical and nursing team. The rooms are equipped with negative pressure. Only patients with a positive PCR are allowed to enter these units.

Q: During COVID-19, can patients be visited? And what are the safety regulations?

A: In accordance with the health and safety regulations related to the COVID-19 pandemic, all visitors, patients and personnel are required to wear their masks at all times, within and around the hospital premises. Any person with a temperature above 38 degrees will not be permitted to enter.

Visitors are limited to one person, per patient, at a time. 

Should a family member be required to stay overnight, a negative PCR test must be presented, taken in the past 4 days. 

For patients or children that require support or need to be accompanied, one person is allowed to enter with them, to the outpatient clinics. 

A: All the clinics at Monla Hospital are open. However, patients are required to follow a special appointment protocol, respect social distancing, remain within the designated areas and wear a mask at all times.

A: All inpatients are required to have a PCR test valid for 72 hours before admission. In case of an emergency, and the patient needs to be admitted to the hospital, he / she will be admitted to the transitory unit, until the PCR test results are done. During this period, the patient will be in a single room and treated as an isolation patient.

A: To promote a quiet environment for patient healing and recovery, and in light of the COVID-19 pandemic, visitation is limited to 1 person. Visitors will be required to adhere to the safety and sanitization measures, including wearing masks and staying within the designated areas.

The visitation hours are:

9:00 am to 1:00 pm

4:00 pm till 8:00 pm

Children below 12 years of age, are not permitted to enter the patient floors.

A: Yes, patients in the Special Care Units can be visited by family members, during these times: 

Intensive Care (ICU), Cardiac Care Unit (CCU) & Cardiac Surgery Unit (CSU):

12:00 pm to 1:00 pm

5:00 pm to 6:00 pm

A: Monla Hospital offers a holistic range of medical services and patient care, including cardiology, medical imaging, maternity and ophthalmology. The hospital is powered by a group of specialized and dedicated doctors, providing patients with the care they need, whatever their condition. View the different departments and services here.

A: Yes, Monla Hospital has numerous international accreditations and quality certifications, which include: 

- 2019: ISO 10002:2018 (valid for 3 years)

- 2018: Accreditation Canada – Diamond Level (valid for 3 years)

- 2018: ISO 9001:2015 (valid for 2 years)

- 2016: ISO 10002 :2014 (valid for 3 years)

- 2015: ISO 9001:2008 (valid for 3 years)

- 2011: Lebanese Accreditation - T1 Level

A: In 2017, at Monla Hospital, we adopted the “Ask me 3” program, which is a patient education program designed to promote communication between healthcare providers and patients in order to improve health outcomes. The program promotes three simple but essential questions that patients should ask their providers in every healthcare interaction:

1. What is my main condition or problem?

2. What do I need to do?

3. Why is it important for me to do this?

Designed by health literacy experts, “Ask Me 3” is intended to help patients become an active part of their healthcare journey, and provide a critical platform to improve communication between patients, their families, and healthcare professionals.

A: Suggestions and complaints boxes are available on each floor and in each unit. The management of Monla Hospital has a dedicated team, who respond, provide feedback and investigate any suggestion or complaint. The patient or his / her family can insert the complaint or suggestion in the box and the Quality staff will handle the issue and communicate with the patient. Moreover, it is recommended that the patient shares his / her experience and feedback in the patient experience questionnaire that is reviewed by the quality department.

A: All outpatients’ requests are handled by the Outpatient Admission Office (Laboratory Tests, Radiology tests, MRI, CT Scans, Lithotripsy, physical therapy, etc.). Patients are requested to bring the medical request, ID card, Insurance Card and third-party approval (if applicable).

A: The patient should bring with him / her on the day of admission: 

- Doctor’s medical order 

- Any relevant previous exams and scans

- All medications currently being taken

- Overnight bag with sleep wear, footwear and personal toiletries (toothbrush, toothpaste etc.) and other personal belongings required for the stay

- Before any surgery or procedure, it is expected that the patient should:

o Take a shower before coming to the hospital

o Not wear make-up, jewelry, nail polish or contact lenses

o Not smoke or eat or drink 12 hours prior to admission

o Stop medications as indicated by the doctor 

Patients are recommended not to bring valuables, including large sums of money, jewelry, credit cards or any electronic devices. 

A: It is strongly recommended not to bring food from outside the hospital, as patients may have special diets depending on their condition. In the case of food allergies, sensitivities or preferences, the nurses and dedicated Dietitian should be consulted with.

Patients are served three meals a day:

• Breakfast: 7:00 am

• Lunch: 12:00 pm

• Dinner: 5:00 pm

A: Flowers and gifts are not permitted in the Cardiology Unit, Intensive Care Unit (ICU), Cardiac Care Unit (CCU) and Cardiac Surgery Unit (CSU).

A: Scheduled patient admissions are done through the Inpatient Admission Office, at least 48 hours prior to admission. Patients are requested to submit their insurance company or governmental agency’s approval and to perform the required pre-operation tests. 

In case of surgery, the patients should be prepared 48 hours in advance, to undergo Pre-Operative Testing and an Anesthesia consultation, in addition to the PCR test.

A: On the admission day, the patient should be present at the Admission Office to finalize his / her admission procedure. A Patient Escort will then direct the patient to his / her room. During the patient’s stay at the hospital, the dedicated hospital staff are available and ready to support with patient care and recovery.